Trouble Shooting:
An alarm keeps sounds repeatedly and/or power loss text keeps being sent after switching
unit on:
• Check to be sure the transformer is a DC transformer. AC power will repeatedly turn the power on and off and
create multiple text messages. AC power may also do irreversible damage to the control board.
Text messages are not being returned:
• Turn the power off for 5 seconds and then turn back on. This will reconnect your SIM card with the network.
• Check to see who is an administrator, if you are no longer an administrator you will not receive text notifica-
tions.
• Check to see what # administrators are programmed to receive notification; if any at all. (under special func-
tions)
• Check to make sure your SIM card is a GSM SIM card. Some companies like Sprint Nextel or Track phones
do not use GSM technology with their SIM cards. Our recommended brand is T Mobile (Go Phones work well
and provide a number and a SIM card in one purchase)
I need to reset my entire unit:
• Turn the unit off. Plug in the digital read out. Press and hold the “Call” button on the gate. Turn the unit back
on and wait approximately 10 seconds while holding the call button on the unit. The unit display will read
“Wait…” and when finished will read “OK”. At this point the unit is reset and your password is returned to
*123456#
I cannot get my SIM card to react to programming:
• Many SIM cards have an initial 4 digit security PIN code. This must be disabled. This can be done by placing
the card in an unlocked cellular phone and checking to see if the SIM requested a PIN. If there is a PIN re-
quested, it can be disabled through the phones security settings.
Everything programmed with the correct text responses - but when I call the system or a
user calls the system it shows O GUEST
• Some networks only recognize numbers with a 1 in front of the numbers. Please reset your system and repro-
gram all codes including the administrator using a 1 in front of the numbers being programmed.
____________________________________________________________________________________________
If you call in for technical support or warranty support: before any control board or
motor will be permitted to be sent in for testing or warranty you will be required to e-mail
digital photos to the technician.
This is done in your best interest to save unnecessary shipping expenses and time lost. Many
times we can come up with solutions to issues by seeing pictures that relay information that is
impossible to relay through a phone conversation.
(30 pages)
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